Delivering 89 property social housing retrofit for CLC Group
Background
At Northern Retrofit, we pride ourselves on delivering high-quality, PAS 2035-compliant energy efficiency upgrades that make a real difference to homes, tenants, and the environment. This case study highlights one of our recent retrofit projects, showcasing our end-to-end approach—from assessment and stakeholder engagement to installation and final handover.
Specification
Loft Insulation
Loft Insulation - 3466m2 (Full Extract and Reffil)
Damp Proofing
Damp proofing installed - 1347 Lineal Meters
Cavity Wall Insulation
Cavity Wall Insulation - 7005m2 Full Extraction and Refill
Internal Wall Insulation
Internal Wall and Sloping Ceiling insulation - 6289m2
The Challenge
CLC Group partnered with Northern Retrofit to support the delivery of large-scale retrofit works for a major social housing provider. With the goal of accelerating progress toward net-zero, we were tasked with carrying out pre-installation building surveys ahead of a wide range of energy efficiency measures.
Our approach
Comprehensive advice
Proactively identified potential issues and installation challenges
Ensured full compliance with PAS 2035 throughout the project
Guided the client through the IAA's ISA process
Completed detailed pre-installation building surveys
Used survey data to inform design and installation strategy
Delivered safe, effective, and fully compliant retrofit measures
Compliance liaison
Maintained regular communication with CLC's compliance team and key stakeholders
Ensured all processes were followed in the correct order
Completed all required checks and documentation before installation
Identified and resolved potential issues early
Maintained full compliance and smooth project delivery
Resident Engagement
Site supervisors acted as key on-site contacts for tenants
Supported the resident liaison officer with daily communication
Kept tenants informed throughout the works with clear, regular updates
Addressed concerns promptly and professionally
Maintained trust through respectful and flexible engagement
Helped minimise disruption and ensured a positive tenant experience
Health and Safety
Delivered in line with PAS 2030/2035 standards
Trained operatives working to approved RAMS
Regular safety checks and toolbox talks
Safe, resident-friendly site practices throughout
The results
In just 6 months, we helped CLC retrofit 89 properties, with measurable improvements across the board:
Loft Insulation
Loft Insulation - 3466m2 (Full Extract and Reffil)
Damp Proofing
Damp proofing installed - 1347 Lineal Meters
Cavity Wall Insulation (Extract and Refill)
Cavity Wall Insulation - 7005m2 Full Extraction and Refill
Internal Wall Insulation
Internal Wall and Sloping Ceiling insulation - 6289m2
What the client said
"Northern Retrofit Limited delivered an excellent retrofit service on our social housing project, completing cavity wall and loft insulation alongside a range of other energy efficiency measures to a high standard. Their team worked efficiently, caused minimal disruption to residents, and maintained strong communication throughout.
Compliance was handled exceptionally well, with all checks and documentation completed promptly and accurately. We're very pleased with the results and would gladly work with them again."
Sue Matthews
Retrofit Compliance Manager
CLC is a nationwide, multi-sector property maintenance and refurbishment company, committed to delivering national coverage with exceptional local service that exceeds client expectations.
Client
CLC Group
Time to completion
6 months
Location
Windlehurst
Sector
Social Housing
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